Hello,

our subsidiary in Norway is running BaaN IV c4 and has updated to portingset 6.1c.06.02.

Since then it happens that the users are randomly losing contact to the server. They get an error message like this:

Connetcion with server lost
Start BW again to re-connect.

All the processes in bshell disappears, but the users are still "hanging" in the licmon6.1 Because of this it gets full during the day and have to be killed (licmon6.1 -k) to remove the "hanging" users.

Did any one face this problem before and has got a solution to solve this matter?

Thanks in advance.

Regards,
Thomas

Thomas,

What was the previous porting set?

We experienced this problem a few times without really getting to the bottom of it.

It was happening to a few users in Finance when the connection was dropping during a long process. I think we cured the problem by updating the clients to win2000, not an ideal solution I would agree but we believed that the problem was more client / LAN connection related.

I'm not convinced that this problem is porting set related and the first thing you really need to do is try to establish a pattern.

You could try the later porting set or maybe update the GUI.

Hope this thread develops because I'd like to know myself if there is any explanation.

Good luck
Neal Matthews
Intier Automotive - IT Support Analyst

Just thought I would add that we also have this problem. We have not been able to determine any type of pattern. One person in our office can lose her connection every 10 minutes, while I can stay on and connected without any problems.

We tried connecting sniffers and tracing the problem but have been unable to identify where the drop was happening. Also we just went to windows 2000 clients and still have the problem.

We are using 4C3, porting set is 6.1c.04.01, Baan client is B40c.044. As far as I know we are the only remote site in our company experiencing the problem. So I hope someone has a good answer.

Mark

Bad combination: new portingset + old BW.

Loads of problems happen if your portingset, BW and standard objects (just search for error 509, a known indication of this) are not sync'ed, e.g., more or less from same release date). Make sure that all of them are updated.

Dear Francesco,

it started when they updated to portingset 6.1c.06.02 (from 6.1c.4). In the meanwhile they updated the system over 6.1c.06.03 to 6.1c.06.04.

To be able to install 6.1c.06.02 they had to install java (JENV 1.3) on the server.

Please find some more system information:

Last Appl. Version B40 c5 SP7
Last Tools Version B40 c4
Portingset 6.1c.06.04
Port. no. PA.1980
OS Portingset ReliantUNIX_
Operating System SINIX-N
Version OS 5.43
Database Oracle7 L2
DB Version 7.3.4.4.0

It seems that it doen´t matter which BW version they are using. Most of the users use BW 6.1.3.63. Some of them have got BW 6.1.3.65 and others BW 6.1.3.62. But all of them are faced to the same problem.

Thanks for further feedback.

Regards,
Thomas

Thomas,

Comming from a 6.1c.04 to a 6.1c.06 bring loads of new stuff with it, also have a look at the following thread http://www.baanboard.com/baanboard/showthread.php?s=&threadid=1735&highlight=close+connection related to disconnection of idle clients. Try to set the values to something really high.
It's also worth to keep monitoring the network to know if you have a bottleneck somewhere.