Hi,

I am new to service order and I tried to search posts before posting this question.

How do you receive and issue customer owned item for repairing against a service order. I know one option would be RMA Sales Order at zero price and then returning the repaired item on another sales order. But is this a recommended procedure?

Best Regards,
Shekhar

Dear Shekhar,

It would be very useful for the BB members to know what "BAAN" version you are working with regarding your inquiry.
Perhaps you can also be more specific on the business requirement.
Depending on the version, the answer can be very different in the BAAN IV, BAAN V and ERP LN Service arena.
I assume this is for ERP LN.

Hi Edwin,

I am looking for solution in Baan ERP 5.0c.

Best Regards,
Shekhar

Hi Edwin,

To elaborate more on the requirement:
- We wanted to repair customer owned item using service order functionality.
- We would like like to receive the Item from customer in our premises without bumping our inventory value then account the cost incurred for the repair.

Best Regards,
Shekhar

Also, we are considering the rework production order option.

Best Regards,
Shekhar

Hi,

Well, b50_c Service is not the best package to solve your requirement.
In ERP LN it would be a different story and a much better fit.

Instead of using the RMA sales order to bring the customer owned item in at zero price and another sales order to ship it out, I would recommend to use one service order with two activities. Activity 1 has a material line with Delivery Type "To Warehouse" (you can check if you can use a consignment not owned warehouse for this) and activity 2 has a material line with Delivery Type "From Warehouse". Both transactions should be at zero cost.
Then for the repair you can use activity 30 to capture all costs for the repair but there will be no integration with a rework production order in b50_c. These costs have to be manually entered once the repair is done.
You can use this single service order to capture all costs for doing the repair and also for invoicing if needed (does not matter if it is a fixed price or cost plus repair).
The other advantage is that you can capture all of the above against a configuration and objects and have an up-to-date installed base information from your customer. Using a sales order, all of this will be lost.

If you have routings and need operations for repairs in a workshop I would recommend to use rework production orders. The challenge will be to link the costs from the production order to the service order without "double booking" of costs. This you should discuss with a Finance person.

Good luck!

Hi Edwin,

Thanks for proposing this solution. Appreciate it!

I will try it out in our test system.

Best Regards,
Shekhar

Could you please Translate that into English?

Best Regards,
Shekhar