I'd like to know what process others are using in LN to return a loan line on a MSO.

When we create a receipt off the inbound line on a a serialized item we get an error "Parameter Configuration Status Usage is not set. Serialized item status cannot be changed."

In this case we want to credit the customer most of the original loan cost (minus shipping) because the customer did not need the loaned unit.

Is using the original MSO the right way to bring back the return?

Thanks.

Hi,

We use the MSO loan procedure for both delivery and return of non-serialized items (tools) that we send out to customers and it works fine.

Selecting the Configuration Usage Status check box in Configuration Management Parameters (tscfg0100m000) should solve your issue with loaning out serialized items.

Mike