Just curious as to who in your organization is responsible for fixing integration errors? Is it an employee from Finance or Information Systems.

Our finance people used to have a really tough time with integration errors.
I added some fields to the 'print integration error log report' which made it much easier for them to correct the errors without IT's help.

The fields where :

Item
Item Group
Warehouse
Customer \ Supplier
Cost Price Components
Amount


Which were all part of the integration records.
It reduced the time spent fixing Integration Errors by 80 - 90 %.

You might want to do the same.
John

I'm only asking because traditionally our Finance department has been the one responsible, since the posting of the integrations direcly affect the general ledger. There has been some turnover and they want me to do it. I'm supposed to be the 'back-up', but I know where that will lead since the person currently responsible does not like doing it.

I will keep your changes in mind. Thanks!

Eddie,

In my view it should be a finance responsibility. The main reason is that they are the ones that will suffer the consequenses when the errors don't get fixed. Nobody else (including IT dept.) cares really. They may need help of course, but ultimately it should be their responsibility to check for errors and make sure they get fixed.

Although in practise it doesn't happen, I too am in the opinion that this is a finance-department responsibility. In fact at our company, they will come to the it-department once a problem occurs, just because they wouldn't know how to fix them, but still finance does the checking in most cases...