Hi Everyone,

I have installed SSA OpenWorldX WebAccess 2.6 SP1 on Windows 2000 SP3 server. The database is SQL Server 2000 Standard Edition SP3.
I had few warnings in installing SSA OpenWorldX Web Access which were about local user account creation, they were not created and needed to be created manually (EEGuest,EENewUser,EERegisteredUser,EEAdministrator,EEUnknown,EELocalAdministrator and also their user groups).

I created them manually giving them the passwords which was suggested in the installation log.
After I finished installation, I requested activation key for License Manager and it worked fine.

When I tried to login into WebAccess main page, it raised an error message: "Authentication failed. The requested URL cannot be accessed."

When I checked the Event Log, i saw three error messages which i put at the bottom of this email.

I had a look at the formslogin.asp page and found out that the error is happening on the line
Line No: 1233
Line Source Code: dim credentialStatus: credentialStatus = oVerificator.ValidateCredentials( iUserID, iPassword, iOriginalUrl )

I am sure the user name and password is correct. Because when i entered incorrect user name and password, it gives different error message: "Invalid user id and/or password, try to log in again. "

Could you please help me with this problem as it needs to be fixed ASAP :confused: ?

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Note: The Event Log Error Messages
1)
The description for Event ID ( 0 ) in Source ( E-Enterprise ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event:
Source:

ERROR 0x80004005
METHOD: EEMembership.Validator.ValidateCredentialsEx
DESC:
ERROR 0x80004005
METHOD: EEMembership.Validator.ValidateCredentialsEx
DESC:
ERROR 0x80004005
METHOD: EEMembership.Validator.UpdateAuthorizationFilter
DESC:
ERROR 0x80004005
METHOD: EEMembership.Account.get_NTUser
DESC: java.lang.RuntimeException: LDAPException in: BEESPMMIPlanet.LDAPConnectionCache. Error code:Invalid credentials. Message:null. Connection Info - User:cn=MemScriptUser, ou=Members, o=E-Enterprise,dc=domain,dc=rinnai,dc=co,dc=nz. Host:ESALESTEST:389..
.
.
.
.

2)
The description for Event ID ( 0 ) in Source ( E-Enterprise ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event:
Source:

ERROR 0x80004005
METHOD: EEMembership.Validator.UpdateAuthorizationFilter
DESC:
ERROR 0x80004005
METHOD: EEMembership.Validator.UpdateAuthorizationFilter
DESC:
ERROR 0x80004005
METHOD: EEMembership.Account.get_NTUser
DESC: java.lang.RuntimeException: LDAPException in: BEESPMMIPlanet.LDAPConnectionCache. Error code:Invalid credentials. Message:null. Connection Info - User:cn=MemScriptUser, ou=Members, o=E-Enterprise,dc=domain,dc=rinnai,dc=co,dc=nz. Host:ESALESTEST:389..
.
.
.

3)
The description for Event ID ( 0 ) in Source ( E-Enterprise ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event:
Source:

ERROR 0x80004005
METHOD: EEMembership.Account.get_NTUser
DESC:
ERROR 0x80004005
METHOD: EEMembership.Account.get_NTUser
DESC: java.lang.RuntimeException: LDAPException in: BEESPMMIPlanet.LDAPConnectionCache. Error code:Invalid credentials. Message:null. Connection Info - User:cn=MemScriptUser, ou=Members, o=E-Enterprise,dc=domain,dc=rinnai,dc=co,dc=nz. Host:ESALESTEST:389..
.
.

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Regards,
Alaadin.