Kendro Job Description


Title
„h Information Technology Programmer/Analyst (VB/SAM)
Location
„h Asheville, NC.
Reports To
„h Director of Business Systems North America

Purpose
„h Provide Information Systems support for Kendro Laboratory Products business systems

Functional Responsibilities

„h Work with members of the Kendro business to gather requirements, document specifications, and develop/revise application programs for the appropriate system supporting the remote service and sales functions.
„h Provide support for Kendro Information Systems to maintain appropriate levels of reliability and availability
„h Identify, select, and install software tools in support of the applications environment
„h Troubleshoot problems, recommend, and implement solutions for IT applications in both Windows environments.
„h Assist in setting strategic direction for CRM applications.

Essential Functions of the Position
„h Ability to travel to domestic and international Kendro facilities

Experience and Education
„h A Bachelors degree or Associates degree in a computer related field. Work experience could be substituted for an actual degree

Experience Profile
Required:
„h 5 - 7 years of Information Systems experience, a minimum of 2 ¡V 3 years with Microsoft Access and Visual Basic for Applications
„h Experience in systems analysis and design
„h Experience in leadership of technical projects
„h Experience with Customer Relationship Management (CRM) systems
„h Knowledge of NT and Windows operating systems, and Novell networks
„h Skills in problem solving, troubleshooting, and multi-tasking
„h Ability to work independently and as part of a team
„h Good written and oral communication skills

Desired:
„h Experience with Oracle databases and 4GL programming languages
„h Experience with BaaN or similar ERP systems
„h Experience with SalesLogix software
„h Experience with remote field service organizations