Hi,

Can anybody explain why this entry trigger when Service Order is costed. Also, what paramters control, if at all, to choose whether this entry should trigger for me or not (i mean is it optional).

Appreciate if anybody can explain me the business/functionality behind it.

Thanks in anticipation
Durga

In service order line positive Amount entered in field “Other” under tab Coverage against Actual Material Cost or under tab “Amount” against Actual labor and Actual Other is treated as exempt from paying by customer since it is not falling under Warranty, Contract, Quotation or FCO (Field Change Order). It is in lieu of Discount allowed as goodwill.

If negative amount entered here then the amount will be included in Invoice.