Hello

I checked the order balance in display customer in form 6 only for spicified customer and I found there is amount for order.
I check there is no pending order or invoiced not paid.
I ran the session tccom2210m000 and gives no data.
I ran the session tfacr2245m000 and gives no data.
How can I let the order balance = zero ?

Regards

Since running the Rebuild Customer Order Balance didnt remove the figure from Order Balance, i reckon there must be a valid order thats waiting to be delivered or to be confirmed for delivery. Did you try running the session Print Sales Orders By Customers {tdsls4405m000} in Detailed mode? This report should help you to find out about the existence of such orders...

sk

thanks for replay
I printed the sales orders and all has got invoiced.
could you advice me which table shall I check ?

baraja

You can check table tdsls045.

sk

Thank you sk
I checked the back orders for the customer and deleted them, so the order balance got normal acount for that the problem solved.

Regards

baraja