On the Customer Aging - the original invoice is 703.40. Someone has continued to post credits against this invoice for a total of 1406.80. How do we write this payment difference off?

We have already tried using session tfacr2240m000, but it will not let us.

Thanks in advance for the help

Just recalculate balances (tfacr2245m000) for this customer . It will do nothing wrong.

If the sales corrections / credit notes are not finalized , find the batch number from tfgld1504m0000 and delete the non-filized document in tfgld1101m000 if possible.

Sales corrections may not be deleted . It can only be reversed. So in case of sales correction pass another sales correction to reverse the wrong debit.

The balance is correct. They were posted to this customer and invoice in error. We want to write off the difference. Because tfacr2240m000 - "Write Off Payment Difference" will not let you exceed the original invoice amount, we can not do it through this session. Any ideas

What I usually do with this is use a couple of bank transactions.

1- Do a negative cash entry to bring the invoice balance back to zero (that will create an inbalance in your cash account)

2- Do a cash entry of type "Journal" to your payment difference account (that will restate your cash to its correct amount)

You should all be squared now

I hope this helps

Ivan