Hi,

I do not know how to solve the following issue :

1- I created a sales order with 1 line (maintain sales order)
2- I delivered this line with outbound (generate/release outbound)
3- I invoiced this line (print invoice - final = "yes")

Then I realized the delivered and invoiced quantity was not correct, and needs to reduced. How to change that ?

Can I cancel the invoice and the delivery ? How to proceed ?
I tried to put a new line in the sales order with a negative quantity, but I am not able to generate an outbound to balance my inventory.

Thanks in advance for help.

Hi,

Since you have already shipped and invoiced the sales order you cannot add a new sales order line to that same sales order to reverse the situation.
This has to do with the different statuses in Distribution and financial integration transactions in BAAN IV.

You need to create a return sales order with the exact same quantity, sales price and amount, make a receipt and then process the invoice.
Once the reverse has taken place you have to create a new 'regular' sales order and put the right quantity on the sales order line. Then ship and invoice.

I know this is a long process but the cleanest way to keep everything in order in the system.

Regards,

Edwin

Why not creating the reverse line with neg. qty on same order? Relevant status is on line-level not on order level so this should still be possible.
For creating the reverse outbound, you have to insert a record using the maintain-session: generate a reverse outbound doesn't work.

Baan sales order session has 'copy' faciltiy that makes this really easy for users to create a (in this case ) reversal order.

The copy function can be invoked from the 'edit' menu and will use either the history or the actual delivery details for the copy. If a 'return' type order is specified the order will be a return (credit)

This transaction also record the return order number in the sales order line item table to provide a cross reference.

I agree with #2 and #4.