Dear Friends,

Version LN 6.1
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I have made a Sales order type with Kind of Order as Return rejects. I have ensured that the 'Customer Approval' is checked in the 'Implemented Software components'.

However when I make a sales order to take back the goods rejected by Customer and try to link this order type, the system does not show this order as well as accept it.

Can someone help me with this please? Am I missing out something conceptually or in Baan?

Any help would be highly appreciated.

Customer Approval functionality is working differently:
Roughly spoken the procedure is as following:
- the original sales order should have an order step 'customer approval'.
- enter sales order and deliver the goods.
- after that customer approval (in tdsls4106m100) can be done.
- reject some goods.
- and automatically a sales return order will be generated.
So, no manual creating of a sales return order as the original posting implies.
For more information you can read the SSA Web Help.
See attachment.